Frequently Asked Questions (FAQs)
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What is performance management?
There are a wide range of definitions for performance objective,
performance goal, performance measure, performance measurement,
and performance management.
To frame the dialog and to move forward with a common baseline,
certain key concepts need to be clearly defined and understood, such
as:
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Performance objective
This is a critical success factor in achieving the organization’s mission,
vision, and strategy, which if not achieved would likely result in a
significant decrease in customer satisfaction, system performance,
employee satisfaction or retention, or effective financial management.
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Performance goal
A target level of activity expressed as a tangible measure, against
which actual achievement can be compared.
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Performance measure
A quantitative or qualitative characterization of performance.
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Performance measurement
A process of assessing progress toward achieving predetermined
goals, including information on the efficiency with which resources are
transformed into goods and services (outputs), the quality of those
outputs (how well they are delivered to clients and the extent to which
clients are satisfied) and outcomes (the results of a program activity
compared to its intended purpose), and the effectiveness of
government operations in terms of their specific contributions to
program objectives.
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Performance Measurement
The use of performance measurement information to effect positive
change in organizational culture, systems and processes, by helping to
set agreed-upon performance goals, allocating and prioritizing
resources, informing managers to either confirm or change current
policy or program directions to meet those goals, and sharing results
of performance in pursuing those goals.
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Output measure
A calculation or recording of activity or effort that can be expressed in a
quantitative or qualitative manner.
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Outcome measure
An assessment of the results of a program compared to its intended
purpose.
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Performance management system goals
A leading-edge organization seeks to create an efficient and effective
performance management system to:
- Translate organization’s vision into clear measurable outcomes
that define success, and that are shared throughout the
organization and with customers and stakeholders;
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Include measures of quality, cost, speed, customer service, and
employee alignment, motivation, and skills to provide an in-depth, predictive performance management system;and
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The Balanced Scorecard Methodology
Organizations agree on the need for a structured methodology for
using performance measurement information to help set agreed-upon
performance goals, allocate and prioritize resources, inform managers
to either confirm or change current policy or program direction to meet
those goals, and report on the success in meeting those goals.
The above info and more may be downloaded: IPMS - PDF, 68KB
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For more information, please contact Tadesse Solomon, I-QUAS
Contact at: iquas@ethionet.et or (251-11)
662 3846 or (251-91) 161 3073, Addis Ababa, Ethiopia.
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