ISO 9001:2008 Implemtation Handbook In Amharic

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Download Handbook Brochure (PDF, 1.78 MB)

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The Book was made is available for purchase from March 2009 at bookstores all over the country - Worldbook Bookstore, Mega Bookstore, Universal Bookstore, Aynalem Bookstore, Reliable Bookstore, Tekle Bookstore.

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Introduction by the Author, Tadele Kumie

Due to the fierce competitions among competitors in one hand and the customers are becoming more and more informed about the nature of the products and services they purchase on the other hand, have made QUALITY to be a determining factor in the business environment.

To build this key factor-QUALITY into products and services to the levels of satisfaction of their customers and other stakeholders, organizations need to consider the followings:

• Identifying the needs of their customers and other stakeholder;

• Identifying and organizing processes needed to transform inputs into outputs;

• Determining employees’ competence level, assign and maintain accordingly;

• Identifying, fulfilling and maintaining appropriate infrastructures;

• Developing and implementation of appropriate documentation (manual, procedures, work instructions, specifications, etc.);

• Implementing effectively and efficiently the above planned arrangements;

• Periodically reviewing the effectiveness and efficiency of the operating system at planned intervals and take improvement actions.

ISO 9000 family of standards are prepared and issued by the International Organization for Standardization. As these international standards are applicable to any company and proven to derive internal and external benefits, they have been implemented by millions of organizations around the world.

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Though the implementation of these standards started in Ethiopia very recently, organizations in different sectors have implemented the standards and achieved certification and many others are in the process of implementation. To support the local companies in achieving enhanced customer satisfaction and improved organizational benefits, the HANDBOOK has been prepared with the following additional objectives :

a) To raise awareness on quality and the requirements of ISO 9001:2008 in the Country;

b) To support companies to implement, achieve certification and maintain ISO 9001:2008 QMS;

c) To support the customization and implementation of ISO 9001:2008 QMS in small and medium enterprises;

d) To facilitate ISO 9001:2008 QMS documentation and certification processes in local languages;

Download complete brochure including the Table of Contents of the Handbook (PDF, 1.78 Mb).

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How To Access I-QUAS Services

I-QUAS services can be obtained by contacting us through our address or by filling out  and sending our Service Request Form - PDF, 60KB or MS DOC,244KB.

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