I-QUAS Trainings

Our trainings can be delivered on-site and/or open courses arranged elsewhere in public venues. Please consult our training calendar for 2007 - 2008 for public venue trainings (PDF,72KB) and contact us to enlist regarding on- site trainings or fill out  and send Training Registration Form - PDF,144KB or please download the flattened pdf file version: PDF,376KB if you do not have Amharic fonts installed on your computer.

For more information to attend Workshops to be held in the future, please contact I-QUAS.

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I-QUAS is pleased to announce the start of a new training program in Ethiopia - IRCA Registered QMS 2000 Lead Auditor Course - and the successful completeion of the first training and award of certificates.

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In addition, I-QUAS training courses currently available are the following. Download I-QUAS Training Calendar, 2007-2008 (PDF, 72 KB).

1) ISO 9001:2008 Quality Management System Implementation Course  (5 days)

COURSE OBJECTIVES - This course is designed to enable participants acquire capabilities to: a) Understand the concepts & principles of Quality Management Systems; b) Understand  ISO 9001:2008 QMS- Requirements; c) Map work Process; d) Develop QMS Documents (Quality manual, procedures & work instructions); e) Control documents & quality records; f) Establish & Implement management system consistent with this international standard and g) Understand how to QMS implementation/certification.

2)  Internal Quality Auditors Course (Based on ISO 19011:2002 (5 days)

COURSE OBJECTIVES - The course  gives the future quality auditor a profound knowledge and capabilities to: a) Understand the basics and standard terminologies in the quality audit area; b) Understand the principles and stages of the audit process; c) Plan, perform,  collect & analyze audit evidence and report audit findings; d) Prepare audit conclusions, audit team management & conducting effective meetings; e) Perform audit follow-up and assess corrective actions; f) Identify and trigger  improvement in business performance and g) Understand & apply continual improvement tools.

3) HACCP/ISO 22000:2005 Food Safety Management System Implementation Course (5 days) [Top]

COURSE OBJECTIVES - Upon completion of this course participants acquire capabilities to design, document, implement and maintain food safety management system  through: a) Understanding the basics and standard terminologies in the food safety area; b) Understanding National and International Standards relevant to food trade; c) Understanding  HACCP/ISO 22000:2005 Requirements; d) Developing HACCP  documents, operational control system; implementing prerequisite programs & HACCP Plans and e) Establishing & implementing Food Safety management system consistent with this international standard.

4) Continual Improvement Tools- Statistical Process Control (SPC) Course (5 days)

COURSE OBJECTIVES - The course covers SPC Tools (Sampling, Run Charts, Pareto Charts, Histograms, Correlation Charts & Process Capability Analysis) and Quality Improvement Tools (Brainstorming, NGT, Root Cause Analysis, Force Field Analysis & Prioritization Matrix).

5) Measurement Systems Implementation Course (5 days)

COURSE OBJECTIVES - This is a foundation course and upon completion participants acquire capabilities to: a) Understand basic definitions &  terminology  based on VIM -  International Vocabulary of basic &  General Terms in Metrology; b) Understand the principles, methods  &  procedures of measurements & interpret results of measurements - repeatability, reproducibility, uncertainty of measurements, c) Define measurement needs & requirements in their organization; d) Measurement errors and deviations; e) Ensure the adequacy and suitability of measuring & monitoring devices; f) Ensure effective control of monitoring & measuring devices/equipment through verification & calibration systems; g) Understand & maintain measurement standards & metrological traceability and h) Understand ISO 17025:2005 – Requirements for testing & calibration laboratories.

6) Food Grain Quality Management Course (5 days) [Top]

COURSE OBJECTIVES -Upon completion of this course, participants  will be able to: a)Understand the standard requirements in food grain processing,  storage, preservation, pest control, marketing & quality inspection and b) Develop & implement an effective system for food grain quality management based on farm-to-market/table approach.

7) Customer Service Course (5 days)

COURSE OBJECTIVES - Upon completion of this course participants will be able to: a) Understand the  Art Of  Good Customer Service; b) Develop effective customer service skills; c) Monitor customer satisfaction; d) Design,  implement & maintain complaint management systems and e) Plan & execute effective customer service auditing.

8) Procedure Writing Course (3 days)

COURSE OBJECTIVES - Upon completion of this course participants will be able to: a) Understand how to write and document standard & operational procedures & work instructions; b) Properly map work processes and define responsibilities and c) Effectively control documents & records.

9) Quality Managers Course /MR Skills  (3 days) [Top]

COURSE OBJECTIVES - participants of this course (newly appointed/ seasoned Management Representatives /MR/ & members of an implementation team) acquire capabilities to: a) Develop an effective strategy for the implementation/certification of management /integrated management systems to support the business; b) Fulfill their roles more effectively in the implementation/ certification and improvement of management system such as ISO 9001, ISO 14001, HACCP/ISO 22000 & ISO 17025:2005 that drive continual; c) Manage internal audit programs; d) Ensure effective document & data control, corrective & preventive action systems; d) Develop effective management review & continual improvement processes and e) Managing the relationship with the third party registrar before and during the audit (s).

10)  Introductory Course to Management Systems (2 days)

COURSE OBJECTIVES - This is a general orientation and
awareness course for ISO 9000 QMS, ISO 14001 EMS, HACCP/ISO 22000 & ISO 17025:2005. Participants will be able to: a) Understand International Standards on management systems; b) Understand the basic principles, benefits and requirements of international standards for quality, environmental & food safety management systems mainly; c) Understand how management systems work & how personnel should use and maintain the system and everyone should prepare themselves and work area for internal and/or certification audit and d) Understand roles & responsibilities in management systems development, implementation and maintenance/certification.

11) Documentation & Records Control Course (3 days)

COURSE OBJECTIVES - Upon completion of this course participants will be able to: a) Understand information and documentation systems; b) Management of records life cycle and c) Effective control documents & records.

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How To Access I-QUAS Services

I-QUAS services can be obtained by contacting us through our address or by filling out  and sending our Training Registration Form - PDF,144KB or download the flattened PDF file version: PDF,376KB if you do not have Amharic fonts installed in your computer.

For more information, please contact Tadesse Solomon, I-QUAS Contact at: iquas@ethionet.et or (251-11) 662 3846 or (251-91) 161 3073, Addis Ababa, Ethiopia.

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